If you experience technical failure with your server and need urgent and immediate help, the xPress (hourly) Plan is the best choice. We guarantee we will fix any technical problem you encounter, quickly and professionally.
We are committed to deliver the best customer service possible. Our warranty covers any technical issue you experience (free of charge) with your server during the 24 hour period immediately after our report is sent. (After the 24 hour period, a new xPress Plan must be purchased).
If a technical issue will take more than one hour we will contact you for further instructions before proceeding.
- xPress (hourly) Plan is $69.95 per hour, a one-time project/service, per incident. The fee is non-refundable.
- Response time: 30 minutes - 60 minutes
- We will send a detailed report when the work is completed.
- Managed Server is for your own server and not hosting clients.
- We do not and will not reboot your server without prior permission from you.
- You are responsible for the maintenance and integrity of your server backups and restorations. It is in your best interest and strongly encouraged that you maintain backup copies of your clients' files in an alternative location away from your /home directory.
- Our server management plans do not include troubleshooting of problems with CGI scripts, including but not limited to: Perl/CGI scripts, Php scripts, and web/database integration.
- To install, setup, and/or configure any third-party applications, please submit an order for the Setup Plan.
- To secure, harden, and optimize your server, please submit an order for the ServerTune Plan.
- If you modify the settings and/or any system files/applications, you are responsible for any technical issues or failures that may result from those modifications.
- There are a few technical issues that we won't be able to solve due to, for example, a hardware failure or network issues that would require your host to repair.