If you experience technical failure with your server and need urgent and immediate help, the xPress (hourly) Plan is the best choice. We'll fix any technical problem you experience with your server in a very short time.

*** NOTE ***

ServerTune, Inc. is committed to deliver the best customer service possible. Our warranty covers any technical issue you experience (free of charge) with your server for 24 hours after our report is sent. (After the 24 hour period, a new xPress Plan must be purchased).

If a technical issue will take more than one hour we will contact you for further instructions before proceeding.

• xPress (hourly) Plan is $69.95 per hour, a one-time project/service, per incident.
• Response time: 15 - 30 minutes. Resolution time: 4-6 hours.
• If you need to secure and tune up your server , the ServerTune Plan is the best choice.
• Managed Server is for your own server and not hosting clients.
• We will not reboot your server without prior permission from you.
• Clients are responsible for the maintenance and integrity of their own backups and restorations. It is in your best interest and strongly encouraged that you maintain backup copies of your clients' files in an alternative location than /home directory.
• Our server management plans do not include troubleshooting of problems with CGI scripts (including but not limited to: Perl/CGI scripts, Php scripts, and web/database integration).
• When we are done working on your server, if you modify the settings and/or any system files/applications, we are not responsible for any technical issues or failures that may result from those modifications.
• There are a few technical issues that we won't be able to solve due to, for example, a hardware failure or network issues that would require your host to repair.