ServerTune makes a valiant effort to be the best and most reliable hosting company. While we realize that we cannot be the perfect host for everybody, we hope to make our clients' experience with our company enjoyable and fulfilling.

Because we feel our services are unmatched, we make it simple to cancel a client account. This is because we have confidence in our service, support, and features-and we believe that few clients will want to cancel their service. Unlike other hosting providers who require a signed letter or a facsimile requesting cancellation, we simply require clients to cancel their account through the (online) cancellation form.

We discourage people from signing up and cancelling an account multiple times. The only possible way to accept such clients back is to sign up for a 3-months contract.

There is no refund on the unused portion of a client's service cycle. We expect our clients' commitment for the service cycle they choose. To avoid further charges on their accounts, a client must submit their cancellation form at least three (7) days before the existing contract expires. Phone calls or AIM/Yahoo/ICQ/MSN/Hotmail messaging are not be accepted.

If you wish to terminate your server and/or service, please submit our Cancellation Form found in the Technical Support Tickets. This cancellation notification must be submitted seven (7) days prior to your renewal date. Otherwise you will be held responsible to pay the amount due whether you pay by Paypal or credit card. Your credit card will be charged the full amount due, and no refund is given for the renewed billing term.

Most clients who discontinue service with us abort their Web hosting business. Few are dissatisfied with our service and move to other hosting providers. We have many email messages from clients contending they have been to many hosting companies, but ServerTune will be their last.

When clients sign up for an account with us, we email them a Welcome Message, and we suggest they take time to read that message carefully. It contains valuable information regarding their new account.

We are committed to delivering the highest quality technical service to every client. We are not to be held responsible or liable if a client fails to operate and/or manage their dedicated server and/or any software application(s) due to lack of technical skills, Internet literacy, or for their refusal to read our Policies.