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Tips to solve email problem(s)
For end-users

If you can't send and/or receive using Microsoft Outlook/Outlook Express do the following:

  1. Make sure that "My Server Requires Authentication" is checked in your Outlook/Outlook Express.
  2. Make sure your Anti-Virus and/or Windows firewall are not blocking you from sending/receiving email
  3. Go to your DOS prompt and issue the following command: ipconfig /flushdns
  4. Run Windows Disk Defragmen ter and wait until it is completed.
  5. Power off, wait for a few seconds, and then power on your PC.
  6. Turn off any firewall you might have on your own PC, including Norton and McAfee.
For System Administrators (Linux OS)

For the cPanel/WHM v11.x
Login to the WHM >> Main >> Service Configuration >> Exim Configuration Editor
Scroll down the page and click on the button "Reset All Configs to Default" then SSH to the server and run these commands at the prompt:

/scripts/eximup --force
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